Unable to sort out log in problem

<p>At the beginning of January 2017 I reported a problem I experience on the Virgin Active site of being unable to log, whereby the website just keeps on loading, I am unable to view my details, making online bookings or view any other details. I have had several e-mails from Virgin, but still it has not been sorted out. I find this totally rediculous an unacceptable. They are just unable to sort out my problem. They want to suggest that the problem might be with the PC from where I am logging on but I have tried 3 x different devices. I just find this totally unaccetable as Virgin is one the most expensive gyms around and yet they cannot sort out my IT issue, but they are quick to let you know when the gym fees are increasing.</p>