Unable to provide membership card at vitality points expense

I have joined virgin active and have completed three training sessions so far from last week. The whole time their system has been offline and i were unable to get a membershipcard. Although i have entered by ID number, trained an hour every time, there was no record of leaving premises. On my discovery vitality there display zero training sessions. Because virgin active’s admin system is not up to par i am loosing vitality points and getting discount on my training sessions. This is really unacceptable and poor experience.