unable to provide communication

I am writing another compliant as I have email you and no response till date I noticed that my debit order for Feb 2022 has increased from 399 to 570 with no formal communication.

I called your contact Centre and they advised that my medical aid benefit has advised my medical aid has cancelled the gym benefit an email was sent on the the 22 Jan 2022.

Firstly if you receive an email to cancel the gym benefit on the 22 Jan why was I not notified till the 31 Jan as the debit order was scheduled for the 1 Feb 2022 , this I definitely need answers for.

So I proceed and called Bankmed Balance and and advised my situation and they advised me that they didnt cancel the gym benefit and on their systems it reflects that the benefit was activated in 2021 Feb and the benefit is still in place.

so at this point who is LYING between yourselves and Bankmed. I want that communication that was sent to you by Bankmed balance and because no I have to now investigate for myself because both of you are passing the blame.

funny how you are able to email me for increase in fees but mysteriously your unable to notify me of this