Unable to cancel Virgin Active membership since March 2023. Been trying for 4 months and I am still paying.

Terrible service from Virgin Active and so much effort just to cancel your membership after being a member for 10 years! Never join! It's a bad idea.

I have really tried to resolve this first before writing a review but after 4 phone calls and no one actually doing anything I am now writing a review. I just want to cancel my contract, that's all.

Virgin Active, you can go check your recordings according to the dates and times below (because apparently you can't find the original call for my cancellation, so I have started doing your work for you)

Initial call for cancellation of membership: 24 Mar 2023 13:23:49

2nd Call: 13 Jun 2023 15:55:51 - An agreement was made to start an investigation on your side and give me a 50% discount on my membership so I don't pay the full amount until you sort out your ****! It is now July and I still get charged the full membership amount and no one followed up and my membership was still not cancelled.

3rd Call: 11 July 2023 11:36 - I spoke to multiple people and it was promised that all will be resolved and I will be contacted within 24 hours. This did not happen. Finally my membership is now cancelled, but I will still have to pay for August and don't know how long in future?

4th Call: 12 July 16:50 - Again it was stated that I will be phoned back tomorrow or some sorry story like this. The person assisting didn't sound very keen to help me and just put the phone down before properly ending the conversation. Almost like he doesn't want to work because it's almost 17:00.

I demand that you refund all my membership fees for 2023 because of this terrible service and experience just to cancel my membership.