Unable to cancel

I have been trying to cancel my membership since 6 July. I email my notice to cancel on that day, also since the call center was closed during lockdown.

It took over a month for them to replay and they just stated I need to give 21 days notice. That initial email I sent was my original notice and 21 days have since passed.

I have tried to follow up on that email/ticket numerous times and received no further replies. If you call center is closed and you ignore emails how are we to contact you?

Yesterday my account was debited so clearly it has still not been canceled. I tried calling the call center which is now open and I get cut off after choosing and option. Often with the message network is congested.

I also tried the contact form on the website which also did not work and the website kept on freezing my whole browser.

It is almost impossible to contact you. I will have to now go into the branch and risk my life picking up corona.