Unable to activate membership & incorrect debittin

I had my Vitality membership re-instated and then was issued a ref number to hand to Virgin Active to re-instate my gym membership but to date (3 weeks), Virgin blames Vitality that they can't re-instate me and Vitality says they have given them all the information needed but I, the customer am suffering! You can try calling head office, it will only go through a call centre that keeps you on hold. You can email, but no response from Vitality HQ. Now, I just got debited R795 which is what NON-MEMBERS pay meaning that they STILL did not re-instate my membership, I was also told 3 weeks over the phone that the contract says through Vitality I pay R199pm which I agrred to BUT now it is going to R400! But makes no difference because they charged me R795!! No one is resolving the matter nor taking ownership (Vitlality or Virgin Active) but I am angry with Virgin because they are the ones that debited my account and I want my money refunded with immediate effect!