BA
Boitumelo A

1 reviews | Active since Jun 2015

18 Jun 2015, 13:17

Un Happy Client

******* service, ********** binding contract, You pay for closing the account a monthly fee of all the amounts from the month you try close contract. they debiting me still and expecting a large some for the to close the account equivalent to all the amount. its disgusting, because I had vitality and they still billed full amount. Virgin active is foolish really is. Now the bill gets higher monthly because they will not close the account but stop the billing I am not using the services and not even allowed to make an arrangement for payment as they say I am bound for the remaining 5 months with I must sell now or they will bill and call centre agent said our attorneys will black list you .. like serious. I literally had no idea of such information from contract. can people leave your pathetic service when they want to..

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply18 Jun 2015, 15:57
Official
Hello baphane,

Thank you so much for taking my call today.

I have accessed your membership and processed your cancellation accordingly.

Your payment arrangement has also been put into place as per our discussion today and I trust all is now in order.

Please look out for an email confirming your cancellation for the 30 June 2015.

Kindest regards
Robyn