*****ulent membership

Virgin Active Roodepoort Health Club opened a *****ulent account in my name sometime in 2025. These last couples of months my husband started receiving debt collect calls and messages. After investigating we discovered that someone opened an account in my name with the wrong number and email address. I haven't had a membership in 13 years. I don't know how the club can do something like this?! It's been more than a month now of logging calls with the call centre and them escalating to the club and managers, but no one is getting back to us and resolving this. I don't understand how they can be so *******ed and not sort this out.