*****ulent Billing and Poor Customer Service

I would never recommend Virgin Active to anyone. Over the past two months, they have been debiting my account incorrectly, charging me R675.50 six times for one month instead of the correct amount of R362.50, as I’m under Vitality. I only noticed this after reviewing my bank statement this month. To make matters worse, when I tried calling their customer service, no one picked up. This experience has been incredibly frustrating and feels like a ****.