*****ulent activity just to chase sales targets - customer left without resolution

I am so disappointed at the service received at Virgin Active Westville. I have been a loyal customer since the beginning of the year. Paying my fees (premia package) and putting in the work and time. Mid year I changed medical aids and took Vitality. 22 November I decided to activate Vitality which is a mistake I have come to regret. The salesperson decided to *****ulently cancel my premium membership and put me on a basic contract in order to secure a sales target when all I asked for was for Vitality to be activated. Upon discovering this I called the call centre 1 Dec where I had to hold 20 - 30 mins to get through. The lady I spoke to said it was an easy fix and I would be sorted out in a few hours. I check the next day and nothing. I call again 2 Dec where I was on hold for another 20 - 30 mins. The lady I spoke to tried to escalate to the home club while I was on hold but she couldn’t get through. She advised that I can drop the phone while she continues to hold and resolve the situation for me and she would send me an email to let me know. Come 3 Dec there’s still no resolution so I drive the 35 kms to the club from work and ask for the salesperson that did the *****. He’s gone home so I ask for the manager on duty. She (Chris)comes and listens to my query then leaves mid trying to find a resolution as if she’s coming back but never does. I am left with a junior member who is trying her level best to assist but truthfully this is not her issue. Disappointing, sad and dismal behaviour from such a huge company that is meant to promote health but here I am being stressed out over a mishap that was not even my own.