TV Channels of Gym

Went to the Virgin Active at the Kenilworth Centre. I was cycling and wanted to watch one of the channels on the TV screen. The channels were not arranged correctly as they did not have any News Channels or Music channels. It just had sports on each channel. Five of the channels had the exact same DSTV channel, i.e. English Football Highlights, one of them said NO TV SIGNAL, the remaining two had Rugby World Cup Highlights and SA Soccer Highlights. I did not wish to watch any of these channels and wanted to watch something else such as MTV. I called one of the staff members by the name of Leilah to ask if she could please assist. Her response was that she would speak to somene about it and mentioned something about maintenance. I then asked if she can please sort it out. She said that she could not do anything because of the maintenance people and said that the manager is in a class. I then exercised for 45 minutes and did not see any change regarding the channels. I was then on my way out and saw Leilah again and asked if she managed to sort anything out. She said that she did inform the relevant people and that I was welcome to complain to the manager if I wanted to. I then went to the bathroom and washed my hands. On my way out, I saw Leilah at the entrance and asked her where the person was that I could complain to. The manager on duty, i.e. Stephanie was there and she briefly said something to Stephanie and walked away. I then asked Stephanie if she was briefed on the situation and she said no. I then asked Stephanie if she could fix the issue and asked her what the function is of the staff members that walk around the gym as I might be doing the wrong thing by asking them to assist me with somethng like this. Stephanie said that they are supposed to assist with somethiing like that and also walk around and do classes and other things. My main reason for sending this review is that I feel the staff member did not seem to take the request seriously nor did she show any inclination to try to find a way to fix the problem. She displayed an attitude of nonchalance and was very blase about it. The part where she said that I can go to complain about it to the manager if I want to was a reaction of a person that had this attitude to say, "this is what I can do, take it or leave if you don't like it you can complain." At the very least if someone is to get back to me from Virgin Active I would like to know what the function is of the staff members that walk around the gym. Is it to just to greet the customers, or do they just neaten the place up.