Trying to cancel contract

I had a wonderful time using the facilities my local Virgin Active gym. However I decided to cancel my contracts. I tried calling them on the number from their website (***) but after waiting 10 minutes for a consultant it is a waste of time. And I did this more than once.

I tried the option of calling me back but that also does not work.

Ok.... next option. I dropped them an email on the email address on the website(***). I sent the email on 12 Jul. On 4th of August only I got a phone call from a consultant. He tried very hard for me not to close my account but did agree to do so.

However it is now 4th October and they are still deducting money from my account. I have dropped an email already and tried to call... Again not able to get through to a consultant.

Guys I hope you read this. If you can not handle the workload it means you have too many clients.