1 reviews | Active since May 2016

26 May 2017, 15:22

Trouble Service

<p>On the 29 March I paid R660 for the gym instructor special services. I choose a instructor by the name Gama Gama. The next day I went to the gym and spoke to the Fitness Manager, Layton. He indicated that Gama would call me to book the initial session to start off the process.</p> <p> </p> <p>Two weeks later I went back to the gym; I spoke to Layton again. He apologied for the delay and told me the fitness instrtuctors have a back log on administration. He said Guma would call me within the week, which I understand, so I waited.</p> <p> </p> <p>Another two weeks after I called in to speak to Layton he said he would handle the matter. However almost 2 months down the line no one from Virgin Active has called me about this.</p> <p> </p> <p>I would like to terminate the contract because they have not done what they were supposed.</p>

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Replies (1)
's update13 Jun 2017, 06:28
Reviewer Update

Virgin Active Active Rooihuiskraal is the worst gym ever and I wouldn't recommend it anyone. The supervisors and management need to be trained. My issue is still pending to this day.