Treating Customers with Gross Unfairness

I called Steenberg in August to confirm the cancellation of the contracts I had taken for myself and my 2 children and for whom I was paying. The total monthly amount had been deducted religiously for over a full year. When I was debited again, I was told I personally needed to call some or other dept to cancel. As part of good service, VA should call its clients to remind that that their contracts are ending instead of adopting this negative \opt-out"service which is dishonest and disingenuous. I called to do the necessary and found that I have been debited again"