Treating clients unfairly and being dishonest and *********.

We recently decided to join Virgin Active as a family. I received a message from Shane in Moreletta Park that he would assist me with us joining. I signed up myself, my wife and daughter and after receiving payment links to pay the joining fees we joined. After conversations on Whatsapp (of which I have the proof) I specifically told Shane that I want a local membership for the 2 Polokwane branches. He then informed me about the special at the time and I would pay R200 odd per member for 3 months. We then discussed that my 1st debit order will go off on the 20th of March. He confirmed that and he confirmed that an amount will be debited of R560 for the 3 of us. Here comes the shocking part, my account gets debited with R1008 on the 20th of Feb, which was paid. Then on the 1st of march another debit runs on my account of an additional R809.50??? For what???? Yes the debit was returned as I budgeted for the 20th of March as we agreed. Am I expected to pay R1800 for membership fees after we agreed on R560.00??? This is daylight ******* and *****ing from me. Now I am getting phone calls and emails because I am in arrears. I messaged Shane, he messaged me back saying to me that it will be adjusted but according to the sales manager I will have to pay another amount via a payment link?? I have since then messaged back stating that I wont pay anything unless this ******* is sorted out, and now he is ignoring my messages? Spoke to Lesley at account department after I voluntary phoned in, she said she will get a manager to phone me, till now nothing.

Virgin Active will have to sort this out, I will not leave this here and will look for every consumer protection law to cover me on this because this is not fair, ethical nor professional.