Transition from Eastgate VA to Morningside VA

Good day,

I have permanently moved from Eastgate VA to Morningside VA, and had to pay the R245 transition fee via the VA link that was sent to me. I did that on 17 Jan and have the PoP as well and the transaction receipt, both of which I have emailed through to numerous Virgin Active employees, at both the Morningside gym, as well as head office, however every time I try enter the gym, I have a hold on my account because the payment has not reflected on your side. Nothing has been done from Virgin Active's side to sort this out besides phone calls after phone calls from head office asking me to pay the R245. I will NOT pay another R245 to sort this issue out! I then explain the story and they ask me to email the PoP to another person, and tell me they will escalate the issue. Nothing has been solved since 17 Jan!! It's been 2 months, and I still can't get into the gym without a hassle!!!