Transfer Fees

I called the Virgin active call centre earlier to ask them to transfer me from one club to another. <br> I was told by the agent, yes i will transfer you however we will charge you a transfer fee of R140. I asked her why as i am just moving from one club to another and will still be paying my monthly premium and she said it was compant policy. I asked to speak to her superior, i held the line for over 5 minutes and finally another lady who identified herself as Fatima came to the phone. I explained to her that i have been with Virgin Active for years and have moved around clubs numerous times and i have never been charged some transfer fee before. She told me unfortunately there is nothing she can do and referred me to my contract that apparently states the transfer charge. I am very unhappy with the Virgin active franchise right now to an extent that i am considering cancelling my membership with them. I have been with the franchise for years and this is the tank you i get? And i am supposed to encourage people to join Virgin active, not in this lifetime.