Transfer fee lies and payment

Good day,

I would like to formally raise my concern regarding the transfer fee I was charged at sunningdale I was extremely disappointed to be informed that I needed to pay a “transfer fee” of R295. At Virgin Active Menlyn, I was previously advised that transfers could be done telephonically at no cost, which made this charge even more surprising and frustrating. To add to this, my previous membership at Menlyn was already around R300 (after Discovery Vitality benefits), and my current membership fee is actually lower. Being charged almost the equivalent of a full month’s membership for what appears to be a simple administrative process does not seem reasonable. Wich was literally the front desk transferring me

As a paying member who has already paid a significant joining fee of approximately R1200 as a premium client, I find it very disappointing to incur an additional charge for something as basic as transferring between branches. I would appreciate clarity on the justification for this fee, as well as consideration for a refund or waiver under these circumstances. Kind regards,

This is what I sent to the general manager at Sunningdale

My reply is this is a standard fee give us your ID number to investigate...I have gotten no feedback since

Virgin Active doesnt care as long as they have your money