sC
somilla C
1 reviews | Active since Jan 2012
16 Feb 2015, 07:26
tracker machine is broken more then it work
What do you know, the tracker machine is still not working , of the 14 months im with the club, I think the machine worked for 4 months....and your staff didn't even know, I had to advise them, Why do yourll promise the people the world to give them such pathetic service. imagine me being late on my payment... but you can not deliver as we have been promised, im so over VA. <br> Oh and btw the music is pathetic in this club...
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Virgin Active South Africa's replyOfficial
16 Feb 2015, 16:50Hello sha0303,
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
I contacted the club general manager at Roodepoort to address your concerns and he has advised that the device is working but there is a fault with the body fat cuff.
The business is looking at investing in new devices but we have not found the perfect one that could meet all our members needs just yet.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
I contacted the club general manager at Roodepoort to address your concerns and he has advised that the device is working but there is a fault with the body fat cuff.
The business is looking at investing in new devices but we have not found the perfect one that could meet all our members needs just yet.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Virgin Active South Africa's reply16 Feb 2015, 16:50
Official
Hello sha0303,
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
I contacted the club general manager at Roodepoort to address your concerns and he has advised that the device is working but there is a fault with the body fat cuff.
The business is looking at investing in new devices but we have not found the perfect one that could meet all our members needs just yet.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
On behalf of Virgin Active I would like to apologise profusely for the inconvenience caused to you.
I contacted the club general manager at Roodepoort to address your concerns and he has advised that the device is working but there is a fault with the body fat cuff.
The business is looking at investing in new devices but we have not found the perfect one that could meet all our members needs just yet.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn