TOTALLY UNHAPPY

Goodday

I joined Virgin Active Bedfordview in August 2024.

The sales person told me the following:-

1. As I joined in August 2024 - August 2024 is free 2. My first payment will come off in September 2024 and that the discount will apply off the months of November 2024, December 2024 and January 2025. 3. I queried the number of times I need to come to the gym and the gentleman told me that there is no limits to this. I can come and go as I please.

I phoned your head office today and spoke to Lungi as I queried when the discount will be deducted from my membership. She phoned me back and said that I lose out on the discount as I have not been going three times a month.

I am totally annoyed as your sales representative should have the correct training in dealing with potential customers.

Please can someone from either Bedfordview Management or head office get back to me.

If Virgin Active considers this ethical business practice you are going to lose lots of customers.