Totally ***********

I received a call this afternoon from someone claiming to be from Virgin Active. I am moving to Vitality and was requested to give my Debit Card details in order to pay the activation fee. It was only after I put the phone down that I realised this could be ***** and no large, well known company request this sort of information over the phone. I then phoned Virgin where I was told that Virgin does not request information via the phone and this may very well be *****. I phoned again to enquire further and was told that the number was from another club. I then phoned this club where I was told it is at the discretion of the member.<br> Firstly, why is Virgin requesting banking details over the phone and how is one to know if this a genuine? Secondly, why is that no-one in Virgin Active seems to know if this is acceptable or not? Thirdly, all the staff that I spoke to were completely unhelpful and refused to allow me to speak to a manager or form of supervisor.