Totally disappointed and frustrated!

<p>I arrived at the gym this evening to find my membership had been suspended without any prior notification! They have all my contact details plus my current membership is upto date- fully paid . Infact virgin active owes me a refund of R705 for this month after I joined momentum and paid almost R800 sign up fee. I'm totally feed up with Virgin Active! I've had terrible service from the call center while trying to change banking details ( I won't even start with that story) and now this? I was told I owed money from an old virgin membership which I was not even aware of - possible long past the prescription period according to the Act. Funny thing is I've been going to the virgin gyms for the past 5-6 years and no one has ever mentioned this so called outstanding amount. Now I decide to switch to Momentum membership and I'm being hussled for ever last cent? I'm so disappointed I've contemplated cancelling my membership altogether! I can't believe I was paying a total of R1400 for 2 membership every month only to be constantly treated like some kind of ********. This is such a let down!! And what ever happened to virgins excellent service ethos! I guess I'm suppose to be greatful for the 50% discount on that so called outstanding amount? You contact your members first and make them aware of issues, you have their contact details. You don't just suspend them like that and assume they'll be extatic to be confronted with yet another bill at the entrance of the gym as well as being locked out. </p>