Time to Cancel - but can't

I cancelled my membership around 14 July and was advised 1) My membership would end 15 August 2) My debit order for August would be pro-rata

17 August I received a call to ask to extend my membership for 3 months at 50%.

I have previously been offered this and took up however, never received the 3 months at 50% so I declined this time.

As insistent as the caller was to extend my membership, I was equally insistent I did not want to.

I queried who I could talk to about my debit order which went off and was not pro rata and was advised I would receive a call directly after our call.

SUPRISE ............... NOTHING.

Calls are recorded - for what? You send messages via the website - where do these go? Go into the gym and you are advised to call the call center.

One cannot e-mail to keep a record or conversation and what has been agreed.

Does Virgin Active just wear you down so you give up?