Thumbs Down Virgin Active

A massive thumbs down for Virgin Active. Dealing with this business is an absolute nightmare. Their customer care - a contradiction in terms - reflects anything but care for customer or member needs. More than an hour and 10 calls later (calls dropped, terminated, reps ineffectual) and the “system error” still unresolved. The substance of the issue relates to problems experienced when accessing Athlone / Gatesville VA as a Premium Select facility which was not an issue before. I noticed that the club list somehow currently reflects other VA clubs such as Okavango, Brackenfel etc (mostly white areas). I specifically adapted my membership to Premium Select on recommendation by this same Customer Care in the past to allow access to MPlain and Athlone VAs as the latter is the venue for my minor daughter’s swimming training. Unacceptable and bad service. No call backs or updates from this pathetic Virgin Active Customer Care. Thumbs Down