NB
Nocky B

1 reviews | Active since Sept 2014

10 Jun 2015, 19:32

Thrown Out of gym

Every time there is load shedding in Mitchell's plain the Virgin Active Gym (Mitchell's plain branch) throws gym members out of the gym without prior notice even though they are well aware of the shedding schedule, classes are also canceled and no provision made for gym members. Today I walked in the gym @ 6pm, I queried with Rihanna if I can continue gyming or if members will thrown out.... She said yes we can gym until 9pm when the gym closes. @7pm she came to throw members out of the gym. I use the word throw out as that is what they (staff) literaly do stand infront of u until u get of the machine when you ask how come the gym doesn't have a generator for the lights at least. The staff sarcastically respond \Die is mos Mitchell's Plain

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 Jun 2015, 12:11
Official
Hello Nodolly,

Thank you so much for taking my call today Nocky.

On behalf of Virgin Active I once again would like to apologise for the level of service received at our Mitchell's plain club.

Thank you so much for addressing your concerns with me today and please rest assured that it will be addressed. As discussed we will setup a meeting between yourself and the club general manager,Craig, to address any further concerns.

Kindest regards
Robyn