Three payments in one month

I am extremely disappointed in Virgin Active and their account department. Mid June a lady from their offices called me informing me that my account was in arrears to the amount of R480, we scheduled a debit order payment for the 26th. When I was at Cradle Stone Virgin Active I decided to pay R500 in cash on the 16th of June, the receptionist promised me it would be updated on their system as paid. <br> <br> 26th of June the scheduled payment was not cancelled and they debited R480 off my account, I then called and spoke to a lady who remembered me by name and assured me that the R480 they debited will be counted as a July payment and that my account will not be debited on the 1st of July like always.<br> <br> Today they debited my account AGAIN for an amount of R460, in total that is three payments amounting to R1440.<br> <br> I am so frustrated calling and nothing gets updated or fixed.<br> <br> I need someone to reverse this R460 amount back into my account, I work a demanding job and do not have the time to go fill out a reverse payment form with my bank. It is easy scheduling debit orders but when a client needs information to be rectified then its a mission.<br> <br> I need someone to fix this asap!<br> <br> Mpho Abrams