1 reviews | Active since Sept 2016
Thornhill gym
<p>I initially became a member of Virgin Active by joining the wonderpark gym on a two year contract, i must say, that was a waste of my money and my time as i paid fees monthly but was never at the gym as there was no encouragement. Sometime last year , a while after relocating to Polokwane i decided to join the Thornhill gym, my first day after joining this gym was horrific, it reminded me of wonderpark and i kept asking myself why i joined this gym again. After a few days i returned to this gym with a negative mindset, little did i know that my life would change for the better. On this day i was presented with an ever smilling, friendly, energetic, polite, goal driven yet very professional gentleman named ISHMAEL MADUTUNG. My goal was to loose weight but i must say i had lost hope in doing so through the gym especially Virgin Active. ISHMAEL helped me mentally to be confident and physically he encouraged me to push beyond my limit, everytime i said i was tired he would say "its all in the mind". Today i am proud to say through his help i have achieved 90% of my goal and i love my new self. I became part of the brand's unofficial marketing team by spreading word of mouth because of him to an extend that people would tell me that i market Virgin Active as though it was my father's, in my almost a year at thornhill i have seen a lot of people change for the better because of him, he is loved and admired by the majority of us, his work ethic speaks volume, his classes are to die for, miss his class and it feels like you missed a midnight train to paradise. This is an employee anyone would like to have, hence i am shocked to hear that Virgin Active got rid of him, a lot of employees of this branch are just there because they need to put food on their table but Ishmael wears your brand with loyality and pride, he spoke highly about this brand and made us keep coming to gym. As members we discuss the gym in general, employees of this gym and fitness instructors in particular, Ishmael is the best, the previous week has been emotional for me and for fellow members, his absence impacts us badly, PLEASE BRING HIM BACK, my contract ends in a month's time and i have mixed fellings about renewing it, the fact of going to this gym with the best fitness instructor not around is a mental disturbance, please bring back Ishmael. The reason i have stayed actively with Virgin Active is Ishmael and his personality and encouragement, i have referred a lot of people to this gym who aspire to achive the goal similar to mine , i did so precisely because i know with Ishmael around anything is possible, this is evident through my weight loss. my memebership expires in a month's time and i will not renew it if Ishmael is not brought back.</p> <p>#BRINGBACKISHMAEL</p>
Thank you for taking the time to detail your concerns. Unfortunately Ishmael is no longer with the company and I do appreciate that you and all our other members are missing his energy and enthusiasm, and I will escalate this to our club general manager to ensure that while Ishmael may no longer be there, that your experience and the levels of service are not impacted.
Regards,
Dave
Thank you for taking the time to detail your concerns. Unfortunately Ishmael is no longer with the company and I do appreciate that you and all our other members are missing his energy and enthusiasm, and I will escalate this to our club general manager to ensure that while Ishmael may no longer be there, that your experience and the levels of service are not impacted.
Regards,
Dave
