1 reviews | Active since May 2016

03 Sept 2016, 09:48

This is not what I signed up for

<p>Virgin acyive contaced me about the special saying if I join in august I get one month free </p> <p>Then on the 2nd they deduct R1400 why. Now im going to incure charges close to a thousand as a result of these unplaned debits . I was told reversal will be immediate still. Its not there. Is virgin active going to pay for my chargws as well? </p> <p> </p> <p>Im really getting fed up. This is really nonsense. is this the kind of service virgin active gives these days. I reallu love virgin actove but If this is not resolved immediately im going to go somewhere else where they are going to deliver om their promose </p> <p> </p> <p>This is not what I signed up for seriously</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply05 Sept 2016, 14:28
Official

Thank you for taking the time to detail your frustrations at the process not having been clearly explained to you. Please accept my sincere apologies for the situation that arose as a result. I can confirm that your refunds have been processed, and I trust that going forward your experience of Virgin Active will be a far more positive one.

Regards,

Dave