lT
liziwe T

1 reviews | Active since Feb 2011

19 Feb 2016, 09:59

This gym in not maintained like Waterfall or Vodaw

This gym is not taken care of. Equipment is old, the bikes, weights, mats (Old and smelly), steps, broken shower doors and machines. Everything is old and coming apart and not repairs or replacements are ever done. The air con in the spinning studio has been out of order for 2 weeks and the music system. We have asked for boxes for box jumps, six months ago, we still await. I have the privilege unlike most of the attendees of this gym to go to Vodaworld and or Waterfall. Repairs take no longer than 24hours, 24 hours it takes it fix anything broken unlike the 2 weeks or more it takes for Virgin Active to attend to major issues in Boulders. Makes me wonder if this inferior treatment has anything to do with the fact that this gym is a black gym (predominantly black people) attend this gym. My assumption is supported by the difference in treatment with Vodaworld and Waterfall.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply19 Feb 2016, 12:24
Official
Hello Mantuza,

We're sorry about the experience that you've had.

As per our telephonic conversation, we are investigating your concerns and will provide you with feedback soonest.

Please feel free to give us a shout if you need any further assistance.

Kind Regards,
Tracy-Lee