Thievish Tactics

Today, 6 December 2017 i received an email at 14:45 stating that my Virgin Active Gym membership is in arrears of R77 for my son who is 9.. I immediately dialed the 0860 number at 14:46 as i was shocked that my son who is 9 has to pay . we are Discovery members and our contract was with the kids free till 18. I was on for 8mins 51 secs, placed on hold by the first person, then answered by a second placed on hold and transferred or something to a 3rd!!!!!! having to explain all 3 times over again and then for the 3rd person to behave as if she was doing me a favour. i asked her to have some call me within 30mins who can explain intelligently the reason behind the unexplained arrears and why i wasn't communicated of the changes. it is now 15:46 no one has called. yet again Virgin Active behaves *********ly, Someone needs to answer why I'm being charged as arrears for a bill that i haven't been made aware of or signed for. this is thievish behavior on the part of a company that professes to be so efficient. I do not want to talk to any ill advised call centre agent . this is outragiously disappointing. Their email of arrears was sent out and my response cant be handled with urgency. Shocking disregard for clients. Just another example of the big companies exploiting clients. I know the calls are recorded ..listen to it and can you truly answer that the agent Nalebi handled the call has she should have. She pretended not to hear me!!! Disgusting!!