LK
Lebohang K

1 reviews | Active since Sept 2016

15 Sept 2016, 10:38

Thieving Sales Person

<p>I am truly disappointed with Virgin Active, they are wolves in sheeps skin. I was onboarded by a sales consultant by the name Karabo from Virgin Active Randburg. When I joined which was October last year i had explicitly told him not to put me on a 2yr contract but rather put me on a month by month because i was joining a new company in February and i wanted to utilise the gym benefeit through my medical aid. He advised me it would be more expensive month on month but i was ok with it because i knew what i was doing. Come March when i decided i would actually not be utilising the gym benefit and i had no use for gym i am suddenly told i am on a two year contract. This guy is a *****. He clearly did not listen to what i said and all he was chasing was profits. I have been to the gym spoken to the manager and after many times of calling where both himself and the manager gave me the run around, I was able to get a hold of him and he told me he would sort it out. This has not materialised, now ive been told my account has been handed over. Im sorry i will not be paying for that bull****. KARABO ticked two years, he will pay for it! when i was shown my contract there was an option for month by month why did he not tick that box????? I've spoken to head office and received no joy! I want this resolved!!!!!</p>

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Replies (2)
Virgin Active South Africa
Virgin Active South Africa's reply15 Sept 2016, 15:47
Official

I have tried to touch base with you via your mobile phone but to no avail.

On behalf of Virgin Active, please accept my apologies for any frustration.

Please look out for my email - l hope to be in touch with you soon to have this resolved.

Kind Regards,

Tracy-Lee

LK
Lebohang K's update16 Sept 2016, 14:13
Reviewer Update

Thank you very much!!!! Tracey-Lee excellent service, thank you once again for responding to my complaint and coming up with a clear, succinct resolution to the matter.