THEY MADE THEIR IMCOMPETANCE MY PROBLEM

Good day,

I am extremely frustrated with this entire process.

My Virgin Active Account was closed in October 2018, I only received an SMS with regards to the supposed debt i have in July 2019.

When i decided to close my account, i spoke to a Virgin Active employee at the time to which i explained the reason for me closing this account was due to that i could not afford it anymore.

She then confirmed settlement amount which i paid. NOTHING was made mention of any outstanding amounts that will be due or given to Debt Collectors and that they will contact me almost 9 months later.

I don't have any mail trails of this conversation as i thought it was completed and getting this proof of payment is not possible as my bank only provides a view to 6 months back (to which i have also made account type changes within the time frame). I have managed to make time to go to my branch, as advised by a VVM Call Center Agent to get the POP to which they could only provide me with a statement (please find attached).

I then later found out that the woman the failed to complete my cancellation process has been retrenched from Virgin Active Maynard Mall which is why my account has been handed over to VVM (This is very unprofessional).

So far i has contacted Virgin Active to which they say that they can do nothing for me, and that i should contact VVM. I have contacted VVM in all ways that i could and below is the latest instruction for me do is to pay the amount due as there was a miscommunication from Virgin Active Maynard Mall's side.

Hence, find attach the POP

Also note, that this is definitely going to be posted on Hello Peter