They keep debiting and charge for full services but reduced the services they provided.

1- They **** to me, when I registered there I asked them many times that I don't want to debit and Virgin active have access to my account. A staff called Lany (in the table view branch), she said, don't worry we will not reduce but we only need to have your banking details in the registration form. I asked her many times, but virgin active reduces from my account. 2- During the pandemic they closed the steam room and sauna which result in saving a great amount of electricity and water costs. They said that they will open in STAGE 2, we are in STAGE 1 now but they still haven't opened it. They have to reduce the monthly costs as they are not providing the full services, and also refund for the period of pandemic when the sauna and steam room were closed. 3- Im a vitality member and asked them 3 times that the Virgin active is reducing the full amount from my account, but still they are reducing the full amount of 600Rands from my account. They should refund all my money.