They just want money

I signed up for membership with virgin on the 15th of January, sales consultant went his way to drive to my work place for admin fee, which I don't mind, advised sales consultant that I'm new and it could be nice if I get gym tour, somebody to show me around and how machine works, I got to the gym and I had no clue of walking to the left or right, they just took my card and scanned. I stood there for 10min not knowing were the ladies are, finally I figure that ladies are coming from that side. I went there. i was not even told to bring a locker, someone offered to lock my staff at list I was saved. I went back to the gym, I didn't know nothing, I walked around trying to figure out were is the water tank is. I walked around the gym like a 3year old toddler inside the bank. to top it up I went back later hoping someone can offer assistance. instead I had 5 consultant coming to offer me session in exchange for cash, from all consultant I spoke to, none asked if its my 1st time and offered to show me around,. I called in the head office to cancel and I was told cedar square manager will contact me., that was 2 weeks ago. I called the head office again on Monday the 29th and spoke to Chanel and she told me. CEDAR SQUARE manager will revert back. I haven't heard nothing from anyone. I feel virgin active doesn't care about customer service all they care about is getting us to sign in order for them to collect premiums. They don't even care to follow up on my complain or what so ever. I'm so NOT happy and you dear attempt to debit my account. I will show you, You will not even charge me for cancelation fee as it was not disclosed on sales call. I was treated unfair as your new client and I don't want business with you ever. I will certainly take my business to gym company, maybe they care.