They just dusted me away

<p>After being almost 5 years at Virgin active athlone I never once complained about any situations even though they have no value and ethics. However, I've lost my card a few times, I am then allowed to type in my I.D number to gain access into the club but the catch is I can only use my number thrice thereafter I have to, if I lost or even misplaced my card purchase a new one. With my busy times and schedule I've always misplaced it and after some time find it. But they insist that I use the current one that has been registered. After back and forth I asked them to register one of my misplaced cards that I found. On the one hand they telling me I can then another staff member tells me they can't. After some back and forth again they strictly told me they can't. Being frustrated I then decided to buy a new card with one condition that they told me they will keep it for me and scan it whenever I get to the gym. Yesterday I then wanted to purchase another new card and explain to the front desk staff member Essa Abdullah about my arrangement, he then told me they will not do it. I then got fed up and cancelled my contract. And then he just went ahead and cancelled it without trying to resolve it with any of the staff or club manager. I even told him that they will lose out on R430 a month for a lousy R60, he just gave me a look and carried on. He further then told me that I must pay for may month. I asked him why should I pay if they not allowing me to enter because of a card. He then told me buy a card and you then will enter. I was so disappointed I just left the club. The sad thing about it is that after being with them for almost 5 years they would just throw me away like that without trying to resolve my situation is a respectable manner.</p>