They are *******.

I took out 2 contracts with them for one year. The one year was up and we barely used the contracts. I decided to cancel it. We spoke to them sent them email to confirm this. They still debited my account so I placed a stop order on the account. Few months later I get calls to say my account is in arrear. After many arguments I spoke to someone in the Accounts Department who assured me she will talk to her Manager as we have not even utilised the membership for months even before the one year was up let alone later. To my disgust I received an sms today saying that they are handing over my account. If this is not highway ******* than I don't know. People be warned don't believe them when they say it is only for 1 year as they continue the contract in there own interest. What happened to ethics???