their customer service may be trash and the gym equipment may be ancient, but they’ll surely make sure your bank card works ;)

Save yourself and don’t sign up with Virgin Active. They’re nothing but a bunch of money hungry fiends. That don’t email you your contract, don’t tell you about a “cooling off” period, and charge you a disgusting amount of money to cancel your membership. With fees they’re seemingly pulling out of their a**. Absolutely appalling.

I signed up on the 25th of November, was told about a promotion that lets you have January and February free of charge. Only to find out days later when I finally visit the gym in December that I actually had to come in the last five days of November. As such, I don’t qualify anymore. Not only that but I was going to be charged R380 on a monthly basis. I was assured that that fee would stay the same, only for me to receive an email days later saying that the new membership fee is R410, something I hadn’t agreed to.

After hours of being on the phone with the bogus customer care and being told that the cancellation fee was R760 (or R1 600, from another agent) I finally was told my membership was cancelled. Only, I’ve yet to receive my initial contract from signing up in November and I have yet to receive an email that my membership has been cancelled- both emails I asked to be sent to me multiple times during this series of phone calls.

Nothing but a money hungry business model, that operates of lying by omission, pulling ******* out of the air and making sure your debit order will go through- because their customer service may be trash and the gym equipment may be ancient, but they’ll surely make sure your bank card works ;)

-10/10 wouldn’t recommend it to my worst enemy.