Theft & Lies

I joined Virgin Active a year ago in May 2014. As I am with discovery vitality, I paid a sum of R1500 to sign up as surety for the club in case I chose to cancel my contract within a few months, as I was paying a reduced fee. <br> I wanted to cancel my membership on the 23rd of January 2015 so I emailed the head office. I was told, on the 26th of Jan 2015, I needed to pay a cancellation fee, which I then responded to query why I had to pay the R1500 when I joined, again they responded with no reason for this amount. so I emailed again on the 26th querying this, and sent a follow up email on the 29th of Jan2015. NO reply still to today. They have debited my account for February fee's and I still have no answers as to why they took R1500 of my hard earned money, only to make me pay in again upon cancellation! <br> <br> I WANT AN ANSWER.