MR
Matthew R

1 reviews | Active since Jun 2016

16 Jun 2016, 16:47

THEFT AT VIRGIN ACTIVE MILLPARK

<p>Monday the 13th of June i got to virgin active at 6:15 as i do everyday. I walked into the gym and put my phone aswell as bags in the lockers in the mens bathroom. I locked the locker with my lock as i have been doing for the past 7-8 years at virgin active. I trained for about an hour and when i got back to the locker i unlocked my locker to find my phone missing. I inspected my lock and it was not tampered with but when i inspected the locking mechanism on the gyms locker it seemed that some tool was used to turn the handle of the locker to open the locker with the lock still on. </p> <p>I feel that the lockers at the gym are inadequate and that they shouldnt be called lockers if they cant even lock. My phone was the first this week and then again another mans phone was ****** on wednesday.</p> <p> </p> <p>Virgin active should be held liable as their equipment is faulty.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply17 Jun 2016, 10:41
Official

I am really sorry that your valuable items were ****** from your locker, but would like to draw to your attention the special valuable lockers that Virgin Active provide for car keys, wallets, phones and any other valuable items our members would like to store while training. These lockers are monitored by CCTV’s and are in high traffic areas.

I have raised this with the Club Manager, who will personally be in touch with you.

Kind Regards,

Tracy-Lee