PM
PERCY M

1 reviews | Active since Feb 2010

08 Jun 2015, 15:08

THEFT AT VIRGIN ACTIVE BEDFORDVIEW

3 weeks ago my business partner and I lost both our car keys at the lockers at the Bedfordview gym. We reported the matter to them and even suggested they use the same mechanism used at say Milpark Virgin Active for Safety boxes. Up to now we have not received any feedback regarding that. Today ( 08/06/2015) my phone was ****** from the lockers. I had my locker locked when I was at the gym and when I came back I put my phone in the locker and went to take a shower. The 5 minutes I took to shower and when I got back the phone was gone. I reported this to management at this club again and was told they would investigate (like they did the last time with the keys). There is clearly a syndicate operating from this club and surely I'm not the only one who has fallen victim to this theft and no serious measures have been undertaken by the club management to curb such incidents. This is just getting ridiculous and one cant always keep an eye on everyone in the lockers while at the gym.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply08 Jun 2015, 15:50
Official
Hello Jaykay12,

From Virgin Active we would like to take this opportunity to apologize for this startling misfortune which you experienced today within our Bedfordview club.

I have tried to contact you directly on the number provided herein, however was not successful.

I have raised this with the management of the Bedfordview club and they should be in contact with you shortly via email or telephonically.

Again, please accept our sincerest apologies for the loss of your mobile phone.

Kind Regards,

Chris M