Theft and incompetency once again.

I have cancelled my wife's and my gym membership in December 2022, telephonically and through email in writing. I followed the legal processed to give them one months' notice. Guess what, they debited my account again in Feb 2023. I will review my rating if there is any one at Virgin Active HQ. (Accounts) that is interested in doing their job. CANCEL our gym month to month contract as per my instruction given in December 2022.