Theft
<p>So today I tried to change my membership to a different gym, I was told my account was in arrears which I was unaware of as I haven't gone to gym in over two years as I thought my contract has expired? Yet after getting off of the phone now I was told that I have to pay my back draft event thought I have pretty much donated R420 for the last 24 months equating to R10080. I have basically been told I should contact them when my contract is up? I haven't been notified of my contract expiring nor that it goes month to month automatically. I would much rather giver R420 a month to someone who needs it and will use it than let virgin rob me of my money. After contacting a consultant I was told "that's how it is" Virgin Active need to stop being so money hungry and make sure there actual customers are happy.</p>
Hi Luke, Thaks for taking my call today. On behalf of Virgin Active please accept my sincere apology for the experience. As disussed, I have now corrected this matter and your memberhsip will be active at Parklands as of tomorrow morning.
Regards
Robyn
Hi Luke, Thaks for taking my call today. On behalf of Virgin Active please accept my sincere apology for the experience. As disussed, I have now corrected this matter and your memberhsip will be active at Parklands as of tomorrow morning.
Regards
Robyn
Robyn,
Thank's again for the excellent response and help with this matter I'm glad it has been resolved!
Robyn,
Thank's again for the excellent response and help with this matter I'm glad it has been resolved!
