1 reviews | Active since Jul 2016

29 Jul 2016, 10:39

Theft

<p>So today I tried to change my membership to a different gym, I was told my account was in arrears which I was unaware of as I haven't gone to gym in over two years as I thought my contract has expired? Yet after getting off of the phone now I was told that I have to pay my back draft event thought I have pretty much donated R420 for the last 24 months equating to R10080. I have basically been told I should contact them when my contract is up? I haven't been notified of my contract expiring nor that it goes month to month automatically. I would much rather giver R420 a month to someone who needs it and will use it than let virgin rob me of my money. After contacting a consultant I was told "that's how it is" Virgin Active need to stop being so money hungry and make sure there actual customers are happy.</p>

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Replies (2)
Virgin Active South Africa
Virgin Active South Africa's reply29 Jul 2016, 14:09
Official

Hi Luke, Thaks for taking my call today. On behalf of Virgin Active please accept my sincere apology for the experience. As disussed, I have now corrected this matter and your memberhsip will be active at Parklands as of tomorrow morning.

Regards

Robyn

's update29 Jul 2016, 14:10
Reviewer Update

Robyn,

Thank's again for the excellent response and help with this matter I'm glad it has been resolved!