The worst gym!

I am writing to formally express my deep disappointment and frustration regarding my experience with Virgin Active. I initially joined under the impression that I was signing up for a world-class gym with customer-centric policies. However, my experience has been far from that.

Due to unforeseen circumstances, including illness, I have been unable to use my membership for an extended period. Despite informing your team of my situation and financial difficulties, I have been continuously charged and faced increasing fees. I have made every effort to communicate my challenges over the past year, yet my concerns have been ignored, and the charges have only escalated.

I recently paid off the outstanding amount, yet I find it unacceptable that I was forced into this situation when I clearly communicated my hardships. This rigid and unfair approach to membership contracts has left me feeling completely deceived and taken advantage of.

I expect an immediate review of my case, including a reconsideration of the charges app**** and a clear explanation of why my concerns were not properly addressed earlier. Additionally, I urge Virgin Active to revise its policies to better support members who face genuine financial or health-related difficulties.

Based on my experience, I can no longer recommend Virgin Active to anyone.