The Virgin Active Discount ****

So in January I went to Virgin Active to create a membership. They told me they are running a special where you get 75% off the monthly membership. I thought, this is a great deal. I will take it. So month 1 after joining, they charge me the full amount R3400 - I am surprised, shocked I say to them. Hey guys, you have over charged me. This is after they debit my account, they say it was a mistake and happened to many other people. They will process me my refund. I say - the amount of time it takes to deal with your customer support, I will just reverse the debit order and then come pay at the branch. So February is sorted, come March they charge me again the full amount of R3400, again I call them shocked. What is going on, they say its a mistake - I should pay R850 they will sort it out. I go to the bank reverse the debit order pay the R850. But my gym membership is still locked, I cannot access the gym. I say - what is going on, I call their help-center. Now they say - I did not download the app, so I don't get the discount. Or I reversed a debit order now I don't qualify for the discount - like really. Did they just want me to keep paying the full amount?

I say - you know what keep your gym membership, if you will not hold to your end of the deal and offer me the discount you promised, which is the whole reason why I even joined the gym in the first place, then I dont need this membership. Cancel it. They say - I must now pay R12k for cancelling a membership, they have been overcharging me for and I acted within my rights to protect my account. I said to them, good luck getting R12k from me, I am pretty much am a rockstar at reversing debit orders now.