The money for my family ****** from my account

Virgin Active Gym in Pinetown made two debits in my bank account I tried to rectify it with them they gave me an attitude and I explained to them that only Momentum multiply is allowed to take from my bank account. I phoned the head office they sad I must speak with the branch staff or manager. I want back to the branch they keep postponing my problem the sales manager keep saying next week I went to the branch manager he said he needs my bank statement. I quickly went to the bank and requested it.The branch manager said I must came back in two days he will have a look and take it to accounts department. I made a follow up in that two days he said it will be paid in within two days after that two days still it wasn't pai