The Managers Avoid calls and Drop in Clients ears

This is not the first time that I've experienced poor service from Virgin Active SA.

I called in to put a freeze on my account for this month as something really unexpected happened and I won't be able to pay for my membership this month.

I called in to notify them so that I don't fall behind on my payments or be put in a worse situation next month but they refused citing that I called too late. I don't feel that this is fair as the cut-off was on Saturday and their call centers are closed over the weekend.

I asked to speak to a manager and was put through to ( Keenan from the Cape Town office) who didn't even consider that their cut-off fell on a weekend and he rudely hung up after promising to transfer me to someone else whom I could escalate the matter to.