The gym that don't care

Cancelled my gym contract of many years to terminate as at the end of January 2016. as I moved to KZN. Was refused entrance to gym on the 28th January. I also pay my son's fees who is on Discovery vitality. I have now had R395 deducted for 2 months on my cancelled contract. Called the call centre, no answer. I have called 8 times and held on for 4 to 8 mins and still no one answers. Why not cancel the call centre and save a bundle of money ? Can somebody who cares about Virgin Active call me to resolve my contract issue. There is a HOT LINE *** which operates on normal hours.