The customer has to make sure that gym visits are captured by Virgin active and vitality.

I joined Waterstone Village in Somerset West in November 2022.Their admin was already terrible then.But now, their card scanners have been off for a week,which means they manually capture your visits before sending it to Vitality for Vitality gym visits.

Couple of issues, my visits are not reflecting on my discovery app. When I tell the gym that,they sat it's a problem on Vitality side not accepting the visits. Then they tell me to take a photo of their computer screen showing my manually captured visits,and send that to Vitality. They also don't give me the email where I can send it to.

So let me get thus straight. I pay virging active. I also pay vitality. But I have to make sure from my side that my gym visits get captured. By firstly checking my app,then asking the gym to bring up the screen captures, then take a picture and then email it once a week to Vitality? Am I missing something here? I have to do your admin for you? But I'm literally paying. Who the hell has time or patience to take literal photos every week and send it via email. I work everyday, I don't get paid to do your job for you