THE CANCELLATION PROCESS IS IMPOSSIBLE!

OUT OF EVERY COMPANY I'VE WORKED WITH, THIS ONE WAS THE MOST REVOLTING, ESPECIALLY WITH SUCH A HUGE NETWORK! My boss authorized me to handle his cancelation through email as he moved to Knysna and Virgin Active isn't present there. In November 2023, I sent this cancellation, but I never heard back. When I called them again in December 2023, the person who was assisting me, Tarryn, apologized and informed me that the last billing would be for December. I then asked why this had not been cancelled. In January 2024, THEY DEBITED MY BOSS'S ACCOUNT AGAIN! I called in again after sending another email to which I once again received no response. This time, the woman helping me informed me that she needed to locate the call recording to find out precisely what Tarryn had agreed to. She also promised to contact me back with this confirmation, but I haven't heard from her or ANYONE ELSE from Virgin yet. They supply you with the getintouch mail, but nobody answers, and you never get a call back. This is utterly repulsive. I'm glad I joined the Gym Company so I wouldn't have to deal with this caliber of service. Not so quick to assist with a cancellation, but quick to sign you up and debit your account even after you've canceled. THIS IS *****!