The **** called Virgin Active South Africa

The sales person (Julius- Bryanston club) **** and ******* me into joining the gym. I was promised two months free (Jan and Feb) but on each of those months they easily debit their fee and you have to spend about 4hours of call time fighting to get your money back. The call center agents put me on hold for 34 minutes as I am typing this I am currently on hold it's been over half and hour..... the sales rep **** and said I wouldn't be legible for fee increase but right when I was supposed to get my free month they debited and not just the agreed amount but with now new charges coz my fees were increased at the time I had only joined for a month. I feel really ****med by Virgin active. Their call centre is ******* apparently they have no way of speaking to other departments except on email which takes 48 hours to get a response Once they do attend to you They simply tell you there is nothing they can do I must just sit and wait and they don't spare us their rhetorical apologies which they don't mean. How do I get myself out of this **** ?